IT Technician (Level 1–2)
Overview:
The IT Technician (Level 1–2) provides first- and second-line technical support to internal users. The role is suitable for a recent university graduate or a candidate with 1–2 years of hands-on IT support experience. The position focuses on user support, endpoint management, basic cloud administration, and issue resolution under established procedures.
Location
Nicosia – On Premises
Job Type
Full Time
Working Hours
09:00 – 18:00 (1-hour lunch break)
Key Responsibilities:
- End-User Support (Level 1–2).
- Provide first-line technical support for laptops, operating systems, and standard business applications.
- Troubleshoot hardware, software, and connectivity issues.
- Escalate unresolved issues to the Head of IT or external vendors when required.
- Track, document, and resolve support tickets in a timely manner.
Required Skills
- Exposure to AWS or other cloud platforms.
- Experience with ticketing systems and IT documentation.
- Awareness of IT security best practices (eg.: OWASP TOP 10, ISO:27001).
Preferred Qualifications:
- Bachelor’s degree in information technology, Computer Science, or a related field or 1–2 years of experience in an IT support or helpdesk role.
- Excellent command of the English language, including grammar and vocabulary.
- Basic knowledge of Windows OS (Linux will be considered as an advantage).
- Basic understanding of cloud computing concepts.
- Familiarity with Microsoft 365 or similar productivity platforms.
- Understanding of networking fundamentals (TCP/IP, DNS, VPN concepts).
Systems & Access Management
- Create, modify, and disable user accounts and access rights following access control procedures.
- Assist with onboarding and offboarding activities (device setup, access provisioning, asset tracking).
- Support basic identity and access management tasks.
- Cloud & Infrastructure Support.
- Assist with basic administration of cloud-hosted systems (primarily AWS-based services).
- Monitor system alerts and report incidents or anomalies.
- Perform routine checks and maintenance tasks as instructed.
Security & Compliance Support
- Follow IT security policies and procedures.
- Assist with endpoint security tasks (Antivirus checks, Patching, Updates).
- Report suspected security incidents to the Head of IT immediately.
- Maintain accurate IT documentation, asset management, user guides, and support procedures.
- Assist with audits and compliance-related information requests.
Personal Attributes
- Strong problem-solving and analytical skills.
- Clear written and verbal communication skills.
- Ability to follow procedures and work under supervision.
- Willingness to learn and develop technical skills.
Benefits:
- An attractive remuneration package based on experience.
- Annual Bonus: A discretionary bonus based on individual and company performance, awarded annually starting after the completion of one full year of employment Private Medical Insurance for you and your dependents, commencing on your first day.
- Provident Fund Scheme eligibility upon completion of your probationary period.
- Gym Access at the company has in-house facilities.
- Car Parking space provided.
- Flexible Working: up to three (3) days of remote work per month.
