Technical Operations Monitoring Engineer (Shift-Based, 24/7 Coverage)
Overview:
We are looking for a detail-oriented and technically capable Monitoring & Support Technician to join our 24/7 Technical Operations team. You will be responsible for monitoring production environment, responding to incidents of Production and UAT environment, and performing initial troubleshooting using given tools.
This is a shift-based role in a 4-week rotating schedule (day and night shifts) with built-in rest days
Location
Nicosia – On Premises
Job Type
Full Time
Working Hours
09:00 – 18:00 (1-hour lunch break)
Key Responsibilities:
Monitor infrastructure and applications using:
- AWS CloudWatch
- Dynatrace
- System logs
- Internal dashboards
- Detect and respond to alerts from production and UAT environments, escalating when necessary.
- Perform first-level investigation and resolution using:
- SQL
- Linux OS commands
- Windows Command Prompt
- Create and maintain incident tickets with clear documentation of root cause and resolution.
- Follow standard operating procedures for incident handling and escalation.
- Collaborate with second-line support and on-call engineers when required.
- Participate in continuous improvement of monitoring and response processes.
Required Skills:
Basic understanding of any of the following:
- SQL
- Linux OS commands
- Windows Command Prompt
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- High level of attention to detail and accuracy in reporting and documentation.
- Good time management and ability to work independently during shifts.
- Willingness to work in rotational shifts, including nights and weekends.
- Team-oriented mindset with strong interpersonal skills.
Preferred Qualifications:
- Bachelor’s degree in IT or a related field (or equivalent experience).
- Familiarity with monitoring tools and dashboards (e.g., Dynatrace, CloudWatch).
- Prior experience in IT operations, support, or a NOC (Network Operations Center) environment.
- Exposure to bankcard industry or regulated environments.
- Certifications in operations, monitoring, or data analysis.
- Understanding of operational best practices and compliance standards.
Benefits:
- An attractive remuneration package based on experience.
- Annual Bonus: A discretionary bonus based on individual and company performance, awarded annually starting after the completion of one full year of employment Private Medical Insurance for you and your dependents, commencing on your first day.
- Provident Fund Scheme eligibility upon completion of your probationary period.
- Gym Access at the company has in-house facilities.
- Car Parking space provided.
- Flexible Working: up to three (3) days of remote work per month.
